Services Account Manager

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The Services Account Manager will be trained in proven sales methodologies to support and grow service sales for Keysight’s hardware and software products across a wide range of customer roles—from technicians to executives.

Responsibilities include: Supporting the sale of new service agreements, renewals, and upgrades to existing service contracts. Building and maintaining customer relationships, learning to influence long-term strategic direction, and becoming a trusted advisor. Assisting in the development and execution of account strategies to uncover services business growth opportunities. Learning to navigate complex selling processes and supporting customers through the sales journey.

Understanding customer requirements on both business and technical levels to help ensure comprehensive service coverage. Contributing to account plans and gaining deep knowledge of the Keysight Services portfolio to help build a strong funnel of annuity business. Collaborating with account managers, service delivery partners, and executive staff to ensure customer value and success. Emerging executive presence with the ability to participate in Customer Business Reviews and coordinate with internal teams.

Ability to develop and maintain positive relationships with customers at various levels. Willingness to learn how to articulate and demonstrate Keysight’s value propositions. Commitment to learning disciplined execution of services and renewal sales processes, including funnel management. Ability to assess customer business initiatives and identify potential service opportunities. Problem-solving skills for a variety of challenges with guidance from senior team members.

Ability to support complex sales funnels and contribute to business plans that accelerate growth. Goal-driven with strong interpersonal skills and the ability to collaborate across teams.

Key Attributes

Strong communication and organizational skills . Proactive mindset with the ability to work independently in a remote setting. Goal-oriented with a sense of urgency. Ability to multitask effectively. Passion for customer satisfaction. Positive attitude with sound judgment and resourcefulness.

Qualifications

Bachelor’s degree in Electrical Engineering (EE), Computer Engineering (CE), Business, or equivalent. Internship or project experience in sales, customer service, or technical environments preferred. Strong interest in working with strategic accounts and learning complex sales engagements. Willingness to travel up to 50% of the time.

Pay Range

USD $169,010.00 - USD $281,680.00 Year Careers Privacy Statement *Keysight is an Equal Opportunity Employer. *