Customer Service Coordinator

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world. We are looking for proactive and motivated Customer Service Representatives who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.

In this job you will work with customers based in the United States and Canada while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. You will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responding to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.

Qualifications

Qualified Candidates Will:

• Manage heavy phone activity
• Have a desire to delight customers and go above and beyond the call of duty
• Be able to clearly articulate messages to a variety of audiences
• Have the ability to establish and maintain strong relationships
• Be able to offer alternate solutions to existing processes/procedures
• Have time management in fast paced environment
• Possess organizational skills to maximize productivity
• Produce work that is accurate and with eye for detail
• Seek to improve the job and provides solution oriented feedback
• Demonstrate business judgment by knowing when to work independently and when to collaborate
• Have the ability to solve complex issues that are in the best interest of the customer and the company
• Positively manage stress that is typical in a customer service environment
• Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
• Be available to work an hourly position that may involve occasional overtime Pay Range: USD $42,090.00 - USD $71,570.00 Year Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Adoption Assistance ESPP (Employee Stock Purchase Plan) Careers Privacy Statement *Keysight is an Equal Opportunity Employer. *