Senior Vice President - Data Center Services Software Product Management & Ownership

Job description

As a Product Manager at JPMorganChase within the Infrastructure Platforms, Data Center Services team, you will own the product strategy and roadmap delivery across a portfolio of internal technology applications. You will operate across both strategic and execution layers — defining long-term product direction while acting as Product Owner within agile delivery, owning the backlog and working day-to-day with engineering teams to deliver against commitments.

You will build strong partnerships with leadership, engineering managers, technical leads, and a broad stakeholder community to bring the roadmap to life. This role sits at the heart of a team that keeps critical infrastructure running and continuously improving at global scale.

Job responsibilities

• Own and drive the product strategy across a portfolio of five or more applications, defining vision, priorities, and success metrics in alignment with Data Center Services and firm-wide objectives
• Build and manage a structured product roadmap, balancing new feature development, technical debt, operational improvements, and strategic initiatives
• Act as Product Owner for engineering teams — own and prioritise the product backlog, write epics, user stories, and acceptance criteria, and make scope decisions within sprints
• Lead and facilitate agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives, ensuring engineering teams have clear, well-prioritised, and well-defined work at all times
• Engage and manage a broad stakeholder community — gathering requirements, mapping user journeys, communicating progress, and aligning priorities across business, technology, and operations teams
• Partner closely with Engineering Managers to align delivery capacity to product priorities and to resolve blockers, dependencies, and scope trade-offs
• Define and track product key performance indicators and objectives and key results; use data and user feedback to inform prioritisation and demonstrate value delivered Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions Champion the voice of the user and business within the engineering team, advocating for usability, quality, and value in every delivery
• Support annual planning cycles, budget discussions, and investment cases for the Data Center Services product portfolio
• Build relationships across the broader JPMorganChase technology and infrastructure community to identify opportunities for collaboration, reuse, and platform alignment Required qualifications, capabilities, and skills Formal training in a relevant discipline with demonstrated combined product management and product ownership experience, ideally within technology or infrastructure domains
• Demonstrated ability to define and manage product strategy and roadmaps across a portfolio of applications Hands-on Product Owner experience — writing and owning user stories, managing a product backlog end-to-end, and making day-to-day prioritisation decisions with engineering teams
• Strong experience facilitating agile ceremonies including sprint planning, refinement, review, and retrospective, and maintaining delivery momentum across multiple teams or workstreams
• Proven stakeholder management skills with the ability to align and influence across business, technology, and operations communities
• Ability to translate complex business and technical requirements into actionable, well-prioritised, and clearly defined backlog items
• Strong analytical skills with comfort using data to inform product decisions and measure impact
• Excellent communication skills with the ability to present product strategy and delivery progress to senior leadership Preferred qualifications, capabilities, and skills Experience in infrastructure, platform engineering, or internal tooling product management
• Familiarity with software development practices and the ability to engage credibly with engineering teams on technical trade-offs Experience with agile delivery and product management tooling such as Jira or Confluence Exposure to financial services technology or regulated industry environments