Field Relationship Manager-Payments-Vice President

Job description

As a Field Relationship Manager, your role is to grow and retain a portfolio of Chase Merchant Services client relationships. As a Field Relationship Manager within Merchant Services, you will be primarily responsible for an existing portfolio of Middle Market clients (Government, Healthcare, Higher-Education, Non-Profit). You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services.

You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities and skills

8 + years of experience within a strategic relationship management role, business development role; or technology related experience

• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients Experience and comfort level working with C-suite level client stakeholders Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across cultures with internal teams and external clients Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills Travel required-10% Preferred qualifications, capabilities and skills: Bachelor’s degree or equivalent experience; MBA preferred Expertise in Government, Healthcare, Higher-Education or Non-Profit verticals is preferred