Control Management Executive Director

Job description

Step into a role at JPMorganChase as a first line of defence strategic partner who enables the business to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation. Join a team that values collaboration and continuous improvement. As an Executive Director (ED) Control Manager within the Corporate and Investment Bank Securities Services Operations organization, you are empowered to add impact from day one.

You’ll lead the team to partner with the businesses/functions to develop a rigorous approach to managing operational risk including performing risk analysis, designing sustainable controls, identifying and escalating issues, and building creative solutions. The dynamic nature of the organization provides opportunities for continued growth.

Job responsibilities

Lead and support a dynamic team, cultivating a culture of innovation and operational excellence Oversee global programs, including Compliance and Operational Risk (CORE), drive business control forums, ensuring agenda and materials effectively cover critical business operating risk.

• Engage proactively with stakeholders to identify and assess risks
• Identify control gaps and drive actions to remediate
• Design sustainable controls to mitigate operational risks
• Develop data-driven governance and monitoring strategies
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions that elevate the risk and control environment
• Guide the business in regulatory, internal audit, and other reviews, escalating inquiries and findings as necessary.

Required qualifications, capabilities, and skills

Significant experience in controls, audit, quality assurance, or operational risk management. Bachelor’s degree or equivalent practical experience. Proven experience designing and implementing change management strategies for complex initiatives, driving adoption while minimizing disruption, and training others on best practices. Demonstrated ability to build trusted partnerships across business, operations, technology, audit, and compliance through shared accountability, and to align competing priorities by managing conflict constructively and influencing scope, timelines, and risk decisions.

Demonstrated leadership and ownership, with a track record of managing multiple programs concurrently. Strong communication skills, including the ability to deliver clear, concise messaging tailored to the audience and to address challenge confidently using facts. Strong problem-solving skills, including bringing structure to ambiguity, synthesizing data to uncover root causes/risks, and evaluating options and trade-offs while challenging assumptions.

People leadership experience, including driving sustained performance, building high-performing teams, and developing individuals for growth and impact. Preferred qualifications, capabilities, and skills Understanding of and ability to apply current industry/market practices and regulations relevant to the business. Experience/knowledge of the business model, products, services, client journey, operating model, and where value and risk are created end-to-end.

Track record of process improvement, including challenging legacy ways of working and proposing workflows that reduce manual touchpoints, errors, and control gaps. Experience leveraging emerging technology/AI to analyze risk, support control objectives, and propose solutions (with appropriate controls), plus awareness of technology-evolving risks and ability to partner effectively with AI/technology teams.