Facilities Manager

Job description

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Title

Facilities Manager Working Location: Bukit Mertajam Objective: Support the Senior Facilities Manager by overseeing the delivery of Workplace Management services that comprehensively align with the client’s operational needs. Ensure smooth, uninterrupted facility operations by managing all aspects of site services and building systems, emphasizing safety, compliance, cost efficiency, and client satisfaction.

Accountabilities

Assist the Management in delivering facilities, support and services to the client. Ensure operational excellence in the execution of all Hard and Soft services. Lead and supervise site-based FM team members and vendors. Maintain compliance with safety, statutory, and operational standards. Deliver high client satisfaction through performance monitoring, communication, and service improvement.

Duties & Responsibilities

Operations Management Daily Oversight: Manage daily facility operations ensuring all facilities systems and services are fully operational without interruptions.

Service Coordination

Coordinate both Hard services (Mechanical, Electrical, Plumbing - MEP; HVAC; Data Center and Critical Systems maintenance) and Soft services (housekeeping, landscaping, pest control, waste management) to ensure consistent, high-quality delivery.

Routine Inspections

Perform systematic walkthroughs and audits of the facilities to identify and address issues proactively before they escalate.

Operational Planning

Develop operational schedules, allocate manpower and resources efficiently, and prepare contingency plans to minimize downtime.

Preventive Maintenance

Implement preventive maintenance programs aimed at extending the life of assets and reducing unplanned breakdowns.

Sustainability Initiatives

Lead and promote initiatives aimed at reducing energy consumption, minimizing waste, and supporting corporate sustainability goals.

Engineering & Technical Operations Technical Lead

Serve as the primary technical authority for all mechanical, electrical, and critical building systems, providing expertise and guidance to the team.

Systems Management

Ensure uninterrupted operation of critical systems, such as power supply, HVAC, fire detection and suppression, and other building management systems.

Procedure Development

Develop and regularly update standard operating procedures (SOPs) and engineering protocols to reflect best practices and compliance with applicable codes and standards.

Emergency Response

Lead response efforts during technical emergencies, troubleshooting and resolving system failures quickly to minimize operational disruption.

Facility Management & Inspections Performance Monitoring

Conduct comprehensive inspections of building systems to ensure they meet predefined performance, reliability, and safety standards.

Incident Investigation

Thoroughly investigate major incidents or system failures, identify root causes, and develop action plans to prevent recurrence.

Risk Management

Maintain up-to-date risk assessments and mitigation plans for all critical infrastructure and systems, coordinating closely with risk and safety teams.

Vendor & Contract Management Project Management

Define clear scopes of work, budgets, and timelines for facility improvement projects, overseeing these from initiation through to successful completion.

Vendor Selection & Tendering

Manage the vendor selection process, including issuing tenders, evaluating bids, and recommending vendor contracts aligned with quality, cost, and compliance criteria.

Contract Compliance

Monitor vendor adherence to contractual terms, ensuring service levels, safety standards, and regulatory requirements are consistently met.

Vendor Relationship Management

Foster productive relationships with vendors and service providers, addressing any performance issues and facilitating continuous improvement.

Procurement Coordination

Coordinate procurement activities and contract renewals, ensuring timely acquisition of services and materials.

Maintenance Operations Maintenance Planning

Develop, schedule, and supervise preventive and corrective maintenance activities to ensure reliability and uptime of all critical assets.

Work Order Management

Utilize the Corrigo system to log, assign, track, and close work orders efficiently, ensuring compliance with SLA timelines.

Condition Monitoring

Implement advanced monitoring techniques for key equipment to predict failures and schedule maintenance proactively.

Team Supervision

Direct daily maintenance operations, balancing routine scheduled tasks with urgent ad-hoc requests, optimizing resource allocation.

Budget & Cost Management Budget Preparation

Assist in preparing annual operational budgets, coordinating with Account Lead to align forecasts with business requirements.

Cost Monitoring

Track actual expenditures against budgets, analyzing variances and identifying opportunities for cost control and efficiency improvements.

Procurement Compliance

Ensure all purchasing activities comply with company procurement policies and financial controls.

Cost Optimization

Identify and implement cost-saving measures without compromising service quality or safety standards.

Financial Reporting

Prepare regular financial reports detailing operational expenditure, savings initiatives, and budget adherence.

Health, Safety, Environment & Compliance Safety

Champion a safety-first culture, ensuring all personnel and vendors adhere strictly to safety protocols and local regulatory standards.

Audit & Inspection

Conduct regular safety audits and site inspections, including management of permit-to-work systems to ensure safe execution of all facility operations.

Regulatory Compliance

Maintain all statutory certifications and permits (fire safety, building codes, environmental compliance) up to date and ensure proper documentation.

Incident Management

Lead thorough investigations of safety incidents, implementing corrective and preventive actions to eliminate hazards.

Safety Training

Organize ongoing safety awareness and training programs for internal teams and external contractors.

Team Leadership & Development Team Management

Lead the on-site FM team, providing clear direction, motivation, and support to achieve operational goals.

Performance Reviews

Conduct regular performance appraisals, identify training needs, and develop personalized development plans.

Succession Planning

Create and implement succession strategies to build team capability and ensure leadership continuity.

Culture Building

Promote a positive, collaborative, and customer-focused workplace culture.

Resource Planning

Ensure adequate staffing and skillsets are maintained to meet operational demands effectively.

Client Relationship & Communication Client Liaison

Act as the primary interface between the client and facilities management, ensuring transparency, trust, and alignment of services with client expectations.

Service Delivery

Oversee the delivery of all FM services to meet or exceed contractual obligations and SLAs.

Issue Resolution

Respond promptly and professionally to client concerns or emergencies, ensuring rapid resolution.

Relationship Management

Develop and maintain strong relationships with key client stakeholders to foster long-term partnerships.

Continuous Improvement

Proactively identify and recommend improvements or innovations that add value to the client’s facility operations.

Reporting

Provide detailed and timely reports, dashboards, and updates on operational status, KPIs, SLAs, and ongoing projects.

Performance Management & Reporting KPI Monitoring

Track key performance indicators related to uptime, maintenance effectiveness, SLA compliance, energy usage, and customer satisfaction.

Continuous Improvement

Lead initiatives to enhance operational efficiency, reduce waste, and innovate service delivery approaches.

Sustainability

Implement and monitor sustainability programs focused on energy conservation and waste reduction.

Documentation

Maintain comprehensive records of maintenance activities, contracts, compliance certifications, and asset inventories.

Reporting Cadence

Prepare and deliver monthly, quarterly, and annual reports to internal management and client stakeholders highlighting performance, challenges, and achievements.

Other Duties

Provide additional support and guidance to the Senior Facilities Manager as needed. Extend operational support to other sites within the region, particularly Malaysia, during peak periods or special projects. REQUIRED QUALIFICATIONS & KEY

COMPETENCIES

Bachelor’s degree in Electrical Engineering, Facilities Management, or related technical field 5 – 10 years of progressive experience in technical facilities management, preferably in manufacturing environments with at least 3 years in a client-facing TFM role. Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or equivalent technical certifications preferred.

Experience working in a corporate environment or with global MNC clients preferred. Strong knowledge of technical services (HVAC, mechanical, electrical, plumbing (MEP)) and soft services management. Familiarity with statutory and regulatory requirements related to facilities operations. Exceptional problem-solving abilities with analytical approach to complex technical challenges Strong communication skills with ability to effectively interact with all organizational levels Detail-oriented with excellent organizational and time management skills Proactive mindset focused on continuous improvement and innovation Customer-focused attitude with commitment to service excellence.

Ability to work under pressure and manage multiple priorities. Computer literature.

Location

On-site –Bukit Mertajam, Malaysia At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

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