Territory Manager, Retail Solutions, Southeast Asia

Job description

Who we are

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Johnson Controls is a global leader helping customers create smarter, healthier, and more sustainable buildings. In this role, you will lead the regional business with end-to-end accountability for growth, execution, profitability, and market reputation across ASEAN markets. As Regional General Manager, you will translate regional priorities into a clear country strategy and deliver results across sales, operations, finance, and service execution.

You will own the full P&L, build predictable performance, and lead a high-performing team that can scale the business, deepen customer relationships, and manage risk with discipline. Develop and execute country and regional strategies aligned with global corporate objectives. Identify growth opportunities in ASEAN markets, expand market penetration, and adjust the business portfolio to strengthen performance. Own the full country P&L, build financial predictability, and deliver orders, revenue, margin, and cost optimization targets.

Align sales, operations, and finance to ensure profitable execution, accurate forecasting, and strong cash and working capital discipline. Oversee project delivery, service operations, and supply chain efficiency with clear KPI management for safety, quality, delivery, and cost. Drive pipeline quality, conversion discipline, backlog visibility, and field productivity across lines of business. Expand the customer base and strengthen relationships with key clients, partners, owners, contractors, consultants, and strategic accounts.

Lead people development across multiple countries, including coaching, succession planning, and building leadership capability. Represent the company with external stakeholders, industry forums, government bodies, and headquarters leadership. Ensure compliance with legal, regulatory, ethical, and company standards while proactively managing operational and financial risk.

How you will do it

Own outcomes with accountability, safety, and integrity by setting clear priorities, monitoring performance closely, and addressing issues before they affect customers or results. Stay close to the work and focus on what matters by visiting customers and operations regularly, removing obstacles for teams, and making timely trade-off decisions across LOBs to maximize returns. Improve every day through candor and problem-solving by using performance reviews, root-cause analysis, and practical action plans to raise productivity, margin, and delivery reliability.

Win as one team by aligning sales, service, finance, and operations around shared targets, trusting local expertise, and bringing diverse perspectives into key decisions. Run a disciplined business cadence with clear targets, forecast reviews, and transparent reporting on orders, revenue, margin, cash, inventory, and project delivery. Build predictable pipeline and conversion performance, then use that visibility to plan capacity, resources, and investment decisions.

Balance growth and control by scaling successful opportunities while maintaining compliance, customer satisfaction, and operational resilience.

What we look for: Bachelor's degree in business, engineering, finance, or a related field. Significant leadership experience in a country, regional, or multi-business environment with direct accountability for commercial and operational results. Proven experience owning a full P&L and driving profitable growth through revenue, margin, and cost discipline. Strong background in aligning sales, operations, and finance to deliver predictable execution.

Demonstrated ability to lead teams across multiple functions, develop talent, and build succession pipelines. Experience managing business risk, including on-time service delivery, project execution, revenue collection, cash, and inventory. Ability to work with senior internal and external stakeholders, including customers, partners, regulators, and headquarters teams. Excellent communication, stakeholder management, and decision-making skills in a matrixed organization.

Fluent business English; additional ASEAN language capability is an advantage if relevant to the market.

Preferred

Experience leading businesses in building technologies, fire protection, life safety, HVAC, or related technical solutions. Exposure to ASEAN markets or other multi-country environments. MBA or equivalent advanced business qualification. Experience in global matrix organizations and cross-border operating models.

Why Join Us

Lead a market-facing business with visible impact on customers, colleagues, and performance across the region. Work with a global organization that values safety, collaboration, and practical execution. Help shape growth, capability building, and succession planning for a high-performing local team. Be part of a company committed to the Zero Harm safety policy and continuous improvement. Contribute to a business that connects strategy with real operational outcomes.