Customer Service Coordinator

Job description

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months) Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer Competitive Salary

Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours)

Holiday Purchase Scheme

Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Free Onsite Parking: Hassle-free commuting Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly.

Your day-to-day will include: Coordinating engineer appointments and managing dynamic diaries Communicating with customers via phone and email to confirm schedules and resolve queries Ordering parts, securing purchase orders, and completing permits Navigating multiple customer portals and internal systems Collaborating with Service Managers to optimize engineer productivity Liaising with Sales, Billing, FM Helpdesk, and Subcontractors Supporting KPIs and reporting to the Planning Team Manager What We Look For Must-Haves: At least

• 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities High attention to detail and urgency Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications Nice-to-Haves: Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders Previous scheduling experience in a service or maintenance role You will be joining a friendly, supportive team where colleagues genuinely help each other succeed.

If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you. #LI-MS2 #LI-Hybrid #ADTcustomerservice