Sales Operations Specialist

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

About this opportunity

Global company with strong systems and support Permanent full-time opportunity Attractive Remuneration package Career planning and opportunities Location: Windsor (Brisbane ​ Join us in shaping the engine behind high-performing sales teams. Are you passionate about driving operational efficiency and enabling sales success through process mastery? We’re looking for a Sales Operations Specialist who thrives on structure, precision, and continuous improvement to support our Pacific sales function in achieving its ambitious goals.

What You’ll Be Responsible For

As a key partner to the Sales Operations Manager and Sales Leaders , you’ll be the go-to expert for sales process optimization, data integrity, and operational cadence.

Your mission

to streamline workflows, enhance reporting accuracy, and ensure our sales systems and tools are working smarter—not harder.

Core Responsibilities

Sales Process Management : Maintain and improve sales processes aligned with GTM policies. Document workflows, standardize procedures, and drive adoption across the field.

Data Integrity & Governance

Monitor Salesforce data quality, initiate cleanse motions, and ensure compliance with data governance policies.

Reporting & Analytics

Build and maintain dashboards, reports, and PowerBI visualizations to support sales capacity planning, pipeline health, utilization, and field efficiency.

Salesforce Championing

Promote best practices in Salesforce usage, drive seller-level granularity, and ensure SFDC remains the single source of truth for pipeline and performance.

Cross-Functional Collaboration

Work closely with operations teams to align on standardized processes and support onboarding/offboarding workflows.

Sales Cadence Support

Enable sales leaders with reporting and insights for major deal reviews, forecasting sessions, and performance check-ins.

Process Improvement

Analyze operational bottlenecks and recommend scalable solutions to improve productivity and effectiveness.

What You Bring

2–3 years of experience in Sales Operations or Sales Analytics

• Strong understanding of end-to-end sales operations processes
• Proven experience with CRM platforms (preferably Salesforce.com) Salesforce certification (preferred but not required)
• Proficiency in Excel , PowerPoint , and PowerBI Experience with GTM strategy , sales capacity planning , and pipeline management Detail-oriented, analytical, and process-driven mindset
• Excellent communication and stakeholder engagement skills Self-starter with a collaborative spirit and a bias for action How to Apply Click on the APPLY button to submit your application in confidence.

JCI’s Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions.

You have the power. You have the voice. You have the culture in your hands. #LI-AR2