Manager Trainee - IMDP First Mile

Job description

Under direct supervision, the incumbent will learn the responsibilities and functions of multiple corporate intermodal positions by rotating among several functional areas and developing a strong understanding of the full First Mile business.

Key Responsibilities

Work efficiently in a fast-paced environment while learning the systems and processes of J.B. Hunt First Mile Operations, Customer Experience, Pricing, and Ocean Operations. Gain exposure to pricing strategies and rate development for Transload, Dray, Ocean operations, and Intermodal services to better understand cost drivers, market dynamics, and customer solutions. Build, nurture, and maintain strong relationships with key customer personnel to support clear communication and on-time service execution.

Provide communication, problem solving, and service implementation plans to deliver excellent customer service. Manage First Mile shipments moving through warehouses, ensuring units depart origins and are available at destinations according to transit goals. Identify and maintain key performance indicators for each rotation; regularly meet with internal departments to review performance.

Qualifications

Minimum Qualifications

High School Diploma/GED with 1–2 years of experience in the Transportation/Logistics industry and/or military equivalent.

Preferred Qualifications

Bachelor’s degree or 3–4 years of experience in the Transportation/Logistics industry.

Required Skills and Abilities

Ability to focus activities on developing and maintaining positive customer relationships. Proven experience establishing and maintaining healthy working relationships with clients, vendors, and peers. Experience fostering strong customer relationships through delivery on commitments, open communication, and ongoing feedback/improvement. Ability to measure the quality and quantity of work effort for continuous improvement.

Ability to meet or exceed customer needs and expectations and provide excellent service directly or indirectly. Ability to process information with a high level of accuracy. Ability to effectively transmit, receive, and interpret ideas, information, and needs using appropriate communication behaviors. Ability to accurately analyze situations and reach productive decisions based on informed judgment. This position is not eligible for employment-based sponsorship.

GED (Required), High School (Required), Bachelors

Business Administration/Management, Bachelors: Business Communications Transportation/Logistics