Client Manager I

Job description

Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management.

Accounts assigned to this position are typically smaller with lower revenue, demand, volume and/or complexity; if beyond scope, manager support is provided.

Key Responsibilities

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
• Execute the spirit and methodology of J.B.

Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)

• Participate in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed, both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Provide reporting/presentations for internal and external audiences with support from internal stakeholders as needed; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis

Qualifications

Minimum Qualifications

High school diploma/GED High school diploma/GED 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent Willingness to travel dependent on account need Preferred Qualifications:

• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Knowledge of effective influencing tactics and strategies Foundational skills in assessing customer needs and providing solutions for them Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers This position is not eligible for employment-based sponsorship.

GED (Required), Bachelors

Transportation Logistics, Bachelors: Business Administration/Management, High School (Required), Bachelors: Supply Chain Management Customer Service/Account Manager, Sales, Transportation/Logistics