Customer Experience Support

Job description

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data Schedule: Monday through Friday 7am to 4pm or 8am to 5pm

Qualifications

Minimum Qualification

• High School Diploma/GED with less than
• 1 year of working experience Preferred Qualification: Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy This position is not eligible for employment-based sponsorship.

High School (Required), GED (Required) Transportation/Logistics, Clerical/Administrative, Customer Service/Account Manager