Service Writer

Job description

Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.

Key Responsibilities

• Keep maintenance information systems updated with ETA's at all times
• Observe all Company safety requirements
• Perform other duties as required or assigned
• Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
• Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
• Input repair order information to data processing system and close repair orders
• Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
• Arrange and create outsource forms for vendors to conduct repairs at the shop
• Assist drivers and callers with general questions and/or direction
• Create repair orders and passing work to technicians Shift Schedule: Shifts may vary based upon location and business needs.

In addition to the company benefits listed below, the maintenance team will also have access to: Career growth opportunities Company-provided uniforms and annual boot program Safety culture with bonus incentives Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program

Qualifications

Minimum Qualifications

• High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education
• Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed Preferred Qualifications: Ability to exercise discretion
• Ability to make time-sensitive decisions
• Ability to multitask
• Ability to work both independently and as part of a team Basic deductive reasoning skills Experience working in a fast-paced environment
• Proficient active listening skills
• Proficient organizational skills
• Proficient time management skills Self-motivation
• Ability to wear appropriate work attire (protective gear/PPE) Basic Customer Service Skills
• Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.

The expected starting pay range for this position is between $21.15 - $26.45 Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job. This position is not eligible for employment-based sponsorship. High School (Required), GED (Required) Maintenance, Technical Writing, Transportation/Logistics