Capacity Coordinator II

Job description

Under routine supervision, the Capacity Coordinator II is responsible for coordinating a mid-sized group of carriers and/or independently contracted drivers. This position ensures safe & timely service through the accurate planning, routing, monitoring, and delivery of freight and loads. The incumbent must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Key Responsibilities

• Build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity
• Optimize operations & maximize profitability through the understanding of key performance indicators
• Create, maintain, and present customer-specific reporting and financial analysis
• Manage inventory, assets, customer pools, and/or assignment of carriers and/or independent contracted drivers to balance equipment in the market
• Perform administrative duties such as payroll, management of the Net-Revenue budget, filing and documenting, resolving settlement issues, analyzing P&L statements, invoicing, and/or creating operational or financial reports
• Coordinate yard duties such as checking/inspecting equipment, and partnering with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required)
• Act as liaison between carriers and/or independently contracted drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on call
• Maintain the Company's safety culture by complying with external & internal regulations, policies, and procedures
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions based on pick-up and delivery schedules, and other environmental factors on the road
• Assist in training entry-level and other team members to ensure that they perform work duties in accordance with standards and protocols
• Assist on special projects related to optimizing operations and maximizing profitability

Qualifications

Minimum Qualification

• High School Diploma/GED WITH 2-3 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed &/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences: Strong professional communication skills applied internally and externally
• Proven experience in establishing and maintaining healthy working relationships Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
• Ability to process information with high levels of accuracy Accurately analyze situations and reach productive decisions based on informed judgment.

Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook) Ability to manage multiple competing priorities.

• Ability to consistently travel to account & customer locations
• Ability to adapt to a dynamic work environment and shifting priorities and directives Experience in holding people accountable & conducting difficult conversations
• Ability to perform in a stressful and high-pressure work environment &/OR Preferred Qualification: Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience This position is not eligible for employment-based sponsorship.

Bachelors

Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, High School (Required), GED (Required) Transportation/Logistics, Business Administration, Customer Service/Account Manager, Military