IT Application Admin II

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

The IT Application Admin II will be responsible for the administration, maintenance, and support of various business applications and IT Infrastructure services within Jabil Vietnam. This role involves application operations, vendor management, IT compliance & security, and audit support. You will also assist with budgeting, forecasting, and cost allocation, leveraging SQL and Power BI for reporting and insights. Strong communication and presentation skills are essential for collaborating with internal and external stakeholders.

Job Responsibilities

Application Operations & Infrastructure Support: Maintain and support enterprise applications and their integration across server and network infrastructure, ensuring performance, uptime, and SLA adherence.

Incident & Problem Management

Troubleshoot application, database, and network-related issues; perform root-cause analysis; implement preventive measures and documentation. Coordinate deployments, patches, and configuration changes following change-control processes.

Vendor Management

Manage end-to-end vendor interactions—RFP/RFQ, technical evaluations, contract terms, PO creation, invoice validation, and payment tracking—ensuring cost, quality, and compliance. Define and maintain the IT catalogue (software, licenses, hardware, services); enforce standards, lifecycle management, and alignment with budget approvals.

IT Compliance & Security

Implement and monitor controls for IT compliance (e.g., ISO, Factory standards), support IT security policies, handle Internal/external audit evidence, and remediate findings.

Financial & Cost Management

Support budgeting, forecasting, and cost allocation for IT/application services; reconcile actuals versus plan; provide variance analysis and optimization recommendations.

Data & Reporting Enablement

Build and maintain reports using SQL databases and Power BI (usage, cost, SLA, compliance dashboards); automate data pipelines and ensure data accuracy. Identify opportunities for application optimization and automation to improve efficiency and user experience.

Communication & Governance

Deliver clear presentations, status updates contribute to governance and process standardization. Provide training and guidance to IT and business stakeholders on application functionalities and best practices. Capacity management, routine system health checks, performance monitoring, and preventative maintenance tasks to ensure application stability and availability. Develop and maintain comprehensive documentation for IT infrastructure and application configurations, procedures, and troubleshooting guides.

Lead IT projects related to IT infrastructure and application implementation, integration.

Job Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field; Proven experience in application administration supporting enterprise-level applications (e.g., ERP, MES, PLM).

Database & Reporting

Proficiency in SQL (queries, views) and Power BI (data modeling, DAX, dashboard design, governance).

ITSM Practices

Experience with ITIL processes—incident, problem, change, and configuration management; familiarity with ticketing tools (e.g., ServiceNow, Jira).

Security & Compliance

Working knowledge of IT security fundamentals (access control, patching, vulnerability management) and compliance frameworks (e.g., ISO 27001) with audit support experience.

Vendor & Procurement

Demonstrated capability in vendor management, contracts review, PO/Invoice/Payment processing, and service-level governance with a pragmatic, cost-conscious approach.

Financial Acumen

Experience supporting budgeting, forecasting, cost allocation, and variance analysis for IT services or applications; comfort with finance interfaces and GL/Cost Center structures.

Automation & Scripting

Ability to automate routine tasks using PowerShell/Python; experience with ETL/data quality checks for reporting. Excellent communication, presentation, and stakeholder engagement skills; ability to translate technical topics for non-technical audiences.

Mindset & Ownership

Detail-oriented, process-driven, and proactive; able to operate independently at escalation point, prioritize effectively in a global, multi-site environment.

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Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. #whereyoubelong