Customer Care Associate

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an empathetic, solutions-driven Bilingual Customer Service Agent to join our Customer Care team.

As the first point of contact for our diverse customer base, you’ll have the opportunity to take full ownership of client requests, guide accounts through complex service needs, and turn routine inquiries into exceptional experiences. Working closely with cross-functional teams, your clear communication and problem-solving skills will help elevate customer satisfaction across all physical and digital touchpoints.

What You’ll Do

Manage customer cases: Resolve internal and external requests efficiently across Salesforce Service Cloud and designated service platforms.

Support account continuity

Handle account closure cases, claims, and escalated issues with urgency and precision.

Enable customer self-service

Coach and guide clients remotely on digital interaction tools to streamline their processes.

Drive cross-functional collaboration

Partner with operations and business teams to ensure seamless service delivery and resolution.

What You’ll Bring

1+ year of experience in Customer Service, Customer Care, or Call Center environments. Advanced English proficiency in speaking, reading, and writing (C1). High school diploma or equivalent academic qualification. Strong analytical skills, proficiency in Microsoft Office tools, and excellent written communication.

What We Offer

Competitive compensation and benefits aligned with experience.

Flexible work

hybrid telework model . Technology equipment and accessories provided for remote and office work. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning, professional development, and career growth. Ready to elevate your customer care career? Apply today to connect with our team and make a meaningful impact.

Category

Customer Support