Imaging Operations Manager

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a strategic Operations Manager to join our Digital Imaging & Document Processing team.

In this role, you will lead our document scanning operations in Rugby, driving operational excellence through effective team performance, continuous process improvement, and sound financial management. You will serve as a key operational leader, empowering a high-volume workforce to deliver exceptional service while maintaining the rigorous quality standards our clients trust us to uphold. What You’ll Do (Responsibilities)

In this role, you will: Direct Operational Strategy: Oversee daily processing activities, establish clear priorities, and drive department performance across client deliverables.

Lead & Develop Teams

Mentor and motivate a large operational workforce, utilizing training plans and skills matrices to cultivate a high-performing team culture.

Optimize Service Delivery

Partner with senior leadership to forecast resources, streamline workflows, and enhance continuous improvement processes.

Maintain Financial & QA Oversight

Manage operational budgets, monitor client contract cost models, and enforce strict adherence to standard operating procedures (SOPs). What You’ll Bring (Skills & Qualifications)

The ideal candidate will have: Proven leadership experience managing large teams (100+ headcount) within a fast-paced, target-driven environment. Strong knowledge of business process management, process implementation, and operational security compliance. Demonstrated commercial acumen with experience managing financial data, pipeline forecasting, and operational KPIs. Security Clearance (or eligibility/willingness to undergo required security vetting checks).

What We Offer (Benefits) Location

Rugby Competitive compensation and benefits aligned with experience. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Ready to elevate the impact of your operational leadership? Apply today and partner with us to shape the future of document processing at Iron Mountain.

Category

Operations Group