Senior Project Manager - Global Services Solutions

Job description

Primary Function of Position

The Sr. Project Manager is a member of the Global Services Solutions (GSS) Services Program Management Office (SPMO) and is responsible for managing project portfolios in the Global Services BU and for driving serviceability for the EMEA Region. SPMO is focused on delivering differentiated value through customer experience excellence and a “patient first, always” mindset, as well as deeply collaborative, technical, and cross-functional project management expertise across New Product Development (NPD) / New Product Introduction (NPI), Product Launch and Global Expansion of products outside of the United States.

Roles and Responsibilities

(Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by the functional people manager). Maintain a portfolio of projects for assigned program(s), being assigned multiple priorities as a matter of routine. Provide functional, strategic, and tactical leadership to programs accountable for NPD/NPI, Product Launch or Global Expansion on behalf of the Global Services BU and the EMEA Global Services team, ensuring Global Services BU readiness in alignment with commercialization target dates in EMEA, and demonstrating the ability to negotiate and prioritize.

Create and maintain project schedules and communicate status, milestones, deadlines and risks cross-functionally to Global Services BU stakeholders, providing early warning of risks, potential mitigations, and cost-benefit analysis of the risk and mitigations. Influence on Serviceability during product development, driving service requirements into new product/platform requirements for the EMEA Region, directly impacting product design and the ability of the Global Services organization to efficiently install, troubleshoot, repair, and maintain the product in the field.

Ensure service considerations are well integrated into global product end-of-life (EOL) and end-of-service (EOS) planning to ensure smooth customer transitions to the latest technology. Help mitigate/manage the impact of service challenges for products as they come to market or are in the field in EMEA, driving continuous improvement of serviceability for in-market products.

Qualifications

Required Knowledge, Skills, and Experience

Minimum Education: B.S. Degree in Biomedical Engineering, Mechanical, Industrial, or Systems Engineering preferred Minimum 8 years of experience bringing products to market (medical devices and/or robotics preferred), acting as project leader on behalf of Field Service, and/or supporting global operational expansion. Education may be used in lieu of direct experience. Demonstrated experience influencing product development on behalf of Services, familiarity with Design For Serviceability/Maintenance (DFS/DFM) principles and practices.

Experience working in a regulated environment (medical devices and/or robotics preferred); familiar with Medical Device Regulations and their country-specific differences. Demonstrated ability to understand technical information and translate project requirements into clear, assignable deliverables. Effective presenter and meeting facilitator, tailoring communication to meet the needs of the audience, as well as effective communicator capable of interfacing with all levels of the organization, from front-line engineers to executives.

Strong attention to detail, individual initiative, and a demonstrated sense of ownership.