Intuitive · Kaohsiung, TAIWAN
Field Service Engineer
Listed on Intuitive’s official careers site. Posted July 14, 2026. Check that it is still open and apply there.
Apply on Intuitive’s careers site →Job description
Roles & Responsibilities
- Perform all types of scheduled maintenance activities for assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades.
- Troubleshoot, diagnose, and repair da Vinci® Surgical System and associated equipment within specified territory in accordance with procedures and within designated timeframes.
- Coordinate and perform system and hardware delivery and installation.
- Competent in knowledge and implementation of O.R. protocol and HIPAA standards.
- Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes.
- Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, laptops, iPads, and any other company owned or issued assets.
- Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support, provide hospital contacts to other Intuitive teams, etc.
- Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
- Complete all required training items to include, but not limited to; equipment training for da Vinci® Surgical System in assigned territory, Intuitive Surgical University classes, and professional development courses as required by management
- Maintain all aspects of assigned territory to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, supporting customer training and events as required.
- Conduct site visit, verify through visit checklist if the hospital CSSD “Central Sterile Supply Department” fulfill all ISI requirements for I&A reprocessing handling. Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling.
- Provide customer training on new I&A release requiring new reprocessing method or directives on new cleaning methods available.
- Support customer I&A complains, conduct failure analysis, provide adequate customer feedback, engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards.
- Understand and comply with all department and company policies.
- Provide management with a quarterly territory review and assessment.
- Ad hoc tasks assigned by management.
Qualifications
Skills, Experience, Education, & Training
- College degree in biomedical engineering, mechanical engineering or college of engineering preferred
- 3+ years of experience as a Field Service Engineer in the medical device industry
- Strong written and oral communication skills
- Excellent interpersonal skills
- Strong administrative and record keeping skills
- Strong knowledge of Operating Room protocol
- Track record of solid customer relationships with Surgeons and Hospital staff
- Proven track record in providing training support
- Well versed at presenting the value proposition of service offerings
- Proven ability to independently troubleshoot complex electro-mechanical systems
- An ability to travel up to 40%, dependent upon account distribution
- Able to work on-call hours to address urgent issues
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