Technical Solutions Manager

Job description

Primary Function of Position The Technical Solutions Manager is responsible for leading a high-performing team that drives the successful implementation and sustained adoption of Intuitive’s digital solutions. This role is accountable for reinforcing clear performance expectations, enabling team execution, removing barriers to success, and fostering collaboration across internal stakeholders and hospital IT ecosystems.

They are accountable for building a team that communicates with clarity, prepares with rigor, aligns cross-functionally, validates technical readiness, and takes extreme ownership through solution adoption. The ideal candidate is both a coach and operator – equipped to lead with a continuous growth mindset and results-oriented accountability.

Essential Job Duties

Attract the Best Coach and Develop High-Performing Talent: Hire and build a high-talent density team of Technical Solution Consultants. Provide structured feedback, development plans, and ongoing coaching to ensure each team member grows in communication, stakeholder engagement, project execution, and technical depth. Build Strength in Others Drive Execution Against Performance Expectations: Set and enforce a high standard of execution for Digital Implementation individual contributors, including ensuring team members communicate with clarity, prepare with rigor, align cross-functionally, validate technical readiness, equip partners for success, develop lasting partnerships with hospital IT, and take extreme ownership through solution adoption.

Advance Digital Activation Excellence

Drive the team toward seamless digital activations by proactively identifying and eliminating challenges stemming from incomplete customer readiness. Establish a culture of rigor and accountability where technical validation is thorough, handoffs are clean, and services teams are set up for first-time success.

Ensure Strategic Customer Engagement

Build trusting relationships with key hospital technical stakeholders to enable direct Voice of Customer engagements with product management and guide product alignment with real-world operational requirements and accelerate trust in new solutions. Relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Digital Product Commercial Readiness

Support digital product onboarding and commercial readiness by partnering cross-functionally to translate new product capabilities and technical requirements into scalable field implementation workflows. Represent Digital Implementation throughout product development and launch readiness to identify and address gaps in deployment processes, documentation, tooling, training, and support models prior to commercial release.

Lead by Example Lead Technical Oversight and Escalations

Support Digital Implementation team members in navigating complex hospital IT environments, reviewing technical architecture, and managing escalations. Serve as an escalation point for high-priority implementations requiring cross-functional coordination.

Foster Cross-Functional Alignment

Pursue deeper alignment with Capital and Key Account leadership to embed digital pillars into capital sales process and drive parallel processing. Ensure Digital Implementation teams are aligning successfully with their capital and key account partners quarterly to review past performance and future opportunities. Develop shared accountability for capital and digital partners for digital activation.

Deliver Results Track and Report on Regional Progress

Provide regional performance insights to leadership, including milestone progress, resource allocation, risk exposure, and customer readiness. Elevate feedback from the field to inform product and process improvements.

Qualifications

Required Skills and Experience

• 10+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
• 5+ years of experience leading a high-performing team of technical individuals Deep understanding of cloud-hosted SaaS platforms, on-premise infrastructure, networking infrastructure, healthcare data security, and EMR/PACS interfaces Experience with account management or direct collaboration with capital sales
• Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical
• Demonstrated success working within a remotely distributed team and cross functional groups and resources across multiple geographies and time zones.

Required Education and Training Bachelor’s Degree Working Conditions Comfortable working a flexible dynamic schedule. Remote work Able to travel up to 25%. Able to enter surgical and other patient care areas.