Professional Education Manager, Customer Training

Job description

Essential Job Duties

• Lead one or more clinical verticals to develop surgeon-led training programs for surgeons and staff
• Identify high volume users and opinion leaders who have the potential to host courses as a Teacher surgeon
• Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
• Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
• Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
• Work with commercial counterparts to create strategy and drive adoption within assigned verticals
• Ensure that courses are utilized effectively in order to support training and sales strategies
• Create and revise course agendas and obtain regulatory approval
• Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
• Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecasts
• Attend surgical society events to build relationships with Key Opinion Leaders, high- volume surgeons, and administrators
• Aid in development and evaluation of alternate training modalities as necessary
• Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
• Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
• Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
• Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical
• Provide 4 or more Technical Trainings per quarter, if needed
• Provide occasional support of the da Vinci® System in a hospital operating room

Qualifications

Required Skills and Experience

• 6+ years of experience including 3+ years of Training / Professional Education experience
• Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to travel up to 50%

Preferred Skills and Experience

• Medical-device experience preferred
• Knowledge of adult learning principles preferred