Key Account Technical Solution Consultant

Job description

Primary Function of Position The Key Accounts Technical Solution Consultant plays a critical role within Intuitive’s Digital Implementation team. This role is responsible for the successful technical engagement, deployment, and long-term integration of Intuitive’s digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts. Working in close partnership with Intuitive’s Key Account Directors, this individual will serve as a trusted technical advisor to enterprise-level IT.

This individual is accountable for ensuring strategic alignment and a scalable implementation framework that advances customer digital adoption across Intuitive platforms and deepens Intuitive’s relationship with key enterprise accounts. A successful candidate excels in executive communication, enterprise-level solution design, strategic influence, and cross-functional orchestration and alignment.

Essential Job Duties

Strategic Key Account Engagement: Partner directly with Key Accounts team to engage and establish trusted relationships with select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders.

Enterprise-Level Implementation Leadership

Lead strategic planning and delivery of technical integrations for Intuitive’s complete digital portfolio across multi-site health systems, ensuring long-term scalability and alignment with customer digital roadmaps.

Stakeholder Alignment & Governance

Define communication strategies, feedback channels, and governance structures that ensure transparent engagement across both executive and technical stakeholders, internally and externally.

Navigate the Corporate Technology Adoption Journey

Execute the process of engaging with IDN/Corporate level customer IT Governance processes, including technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, technical product overviews, data flow, and network topology diagrams—to accelerate approval and prioritization top-down.

Performance Accountability

Develop and maintain standardized implementation toolkits for aligned IDNs to define repeatable processes for operationalizing efficient deployment of Intuitive products from the enterprise to the division and/or local hospital levels.

Shape Digital Product Feedback

Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Metrics, Reporting & Documentation

Track, document, and report progress to Intuitive partners, highlighting outcomes, barriers, and system-level opportunities to increase speed and scale of adoption.

Develop and Support Key Opinion Leaders

Interface with data privacy, security, and IT executive leadership to build collaborative partnerships through HealthTech Leader advisory board and other platforms.

Qualifications

Required Skills and Experience

• 8+ years of experience in medical technology implementation, enterprise IT consulting, or digital transformation within healthcare Experience with enterprise account management or direct collaboration with strategic sales
• Proven track record working with large healthcare systems and IDNs at a corporate level Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces Highly effective communicator with a demonstrated ability to influence without authority

Required Education and Training

• Bachelors Degree Working Conditions Comfortable working a flexible, dynamic schedule Able to enter surgical and other patient areas

Preferred Skills and Experience

N/A