Senior Systems Business Analyst

Job description

Primary Function of Position

The Senior System Business Analyst will focus on building automation workflows for field service and sales implementations debug issues in existing flows, testing activities, including the creation of test scripts, conducting system integration testing (SIT), user acceptance testing (UAT), and ensuring that the Salesforce Field Service and Sales platforms work as expected. The ideal candidate will be a quick learner, able to grasp business requirements related to field service and sales operations and apply that knowledge to effectively test and validate system functionality to drive project success.

Roles and Responsibilities

Hands on experience with Flows and process automations

• Develop and debug flow automations Hand on configuration experience
• Strong understanding of field service and sales data model and master data setup activities Test Script Creation & Execution: Develop comprehensive test scripts based on functional specifications and business requirements.

Conduct detailed testing (SIT, UAT) to validate system functionality, performance, and user experience. Collaborate with stakeholders to ensure all scenarios, including edge cases, are tested and documented thoroughly. Execute test cases across different environments and track defects, working with the development team to resolve issues.

Field Service and Sales Concepts & Quick Learning

Demonstrate a rapid learning ability to understand business needs related to field service and sales operations. Apply best practices and concepts to ensure that the Salesforce Field Service Cloud, Sales Cloud and related applications are effectively tested to meet operational objectives. Quickly adapt to new business requirements and project needs, contributing to testing efforts from day one.

Collaboration & Testing Support

Work closely with business stakeholders, developers, and other team members to ensure the successful testing and validation of new features, updates, and integrations. Provide feedback to development and functional teams on potential system improvements based on testing results and user feedback. Ensure that all testing activities are completed within project timelines and meet the required quality standards.

Issue Tracking & Defect Management

Track and manage defects identified during testing, providing clear documentation of issues, including steps to reproduce and impact analysis. Collaborate with development and technical teams to resolve defects in a timely manner. Conduct regression testing as needed to ensure that new system changes do not impact existing functionality.

Quality Assurance & Continuous Improvement

Continuously evaluate testing processes and tools, proposing improvements to enhance efficiency and test coverage. Ensure that testing aligns with business requirements and field service and sales processes. Document and report on testing progress, including defect status and test results, to project stakeholders. Analyze the effectiveness and efficiency of existing business processes and business requests and recommend solutions using system standards and best practices.

Training & Knowledge Transfer

Participate in user training sessions to understand real-world applications and gather additional insights for testing purposes. Share knowledge and best practices related to testing strategies and tools with team members and stakeholders.

Ideation and Demand Management

Evaluates and offers solutions based on the existing technology portfolio. Contributes to the evaluation of new technology solutions to support strategic business objectives. Partners with business and IT stakeholders to identify, prioritize and schedule demand following the Release Management and Prioritization cycles.

Soft skills

Strong communication skills to be able to communicate effectively with local, regional and global stakeholders.

Qualifications

Required Knowledge, Skills, and Experience

Experience: 8+ years of experience in a Business Analyst role, with focus on Salesforce Field Service Cloud, Sales Cloud, Conga or related Salesforce applications. Hands-on experience in configuration of flows, Lightning record pages, object data model etc. creating test scripts, performing system integration testing (SIT), and user acceptance testing (UAT).

Skills

Strong understanding of Salesforce Field Service Cloud and/or Sales Cloud features and functionality. Ability to quickly learn business requirements and apply field service concepts to testing and validation. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication skills, with the ability to articulate test results and issues to both technical and non-technical stakeholders. Experience with Agile/Scrum methodologies is a plus.

Certifications

Salesforce Certified Field Service Consultant (preferred). Salesforce Administrator or Salesforce Service Cloud certifications are a plus.

Additional Attributes

Quick learner with the ability to rapidly understand business needs. Highly detail-oriented with a passion for ensuring system quality and project success. Strong interpersonal skills with the ability to work effectively with cross-functional teams across different geographies. Self-motivated with the ability to manage competing priorities and deliver results within tight deadlines.

Education

Bachelor’s degree, preferably in Engineering, Business or Information systems. Strong verbal and written communication skills in English Ability to work on multiple projects and requests simultaneously in a fast-moving environment. Ability to work with minimum supervision or guidance.