Customer Finance Manager

Job description

Primary Function of Position

The Customer Finance Manager works closely with the capital sales force to provide customer finance solutions, customer consultation, coaching on selling financially, strategic territory planning and system acceleration programs to build the internal business directive of da Vinci system placements. She/he supports the commercial organization by providing customer facing financial solutions (programs/customized quotes), designed with the capital and clinical teams to meet the needs of customers.

They also act as an advisor to the capital director and VP teams to build solutions to expand the pipeline and meet organizational goals. She/he supports projects with cross-functional departments to implement back-office support for our customized solutions. This customer centric and entrepreneurial role specializes in balancing both technical and soft financial selling skills with the demand of growing a successful team-based asset portfolio.

Roles and Responsibilities

Serve as a consultant for the capital sales organization to develop a strategic plan for customers and accelerate the adoption of da Vinci system expansion through flexible financial offerings Serve as the primary contact for customer facing financial solutions that may include but are not limited to; FMV leasing, Accelerated MIS Program, short term and long-term rentals, deferred payment leases and or customized finance programs.

• Participate and lead customer meetings with financial decision makers within hospital leadership
• Lead customer finance training programs that expand the knowledge base of the commercial team on how to sell financing as part of the system selling process
• Attend business alignment meetings with financial decision makers of our customers to review program progress and look for opportunities to expand system access
• Manage a market portfolio and support cross-functional management of the asset pool
• Support customer finance presentations for market development events and or executive sessions
• Provide coaching, influence and education to the leadership team on the variety of financial programs and processes
• Work with internal corporate finance roles to deploy scalable processes
• Act as an agent of change regarding building the commercial finance business

Qualifications

Required Knowledge, Skills, and Experience

Bachelor’s degree (Master’s degree preferred). Minimum 5 years of relevant work experience. Ability to support and prioritize multiple transactions concurrently. Desire to work in a dynamic, fast-paced organization. Experience in driving growth of business unit through self-directed development activities Extensive experience within the financing industry, including expertise in developing and structuring customer finance solutions to support business growth.

Proven success in mid-sized international fast-growing company and/or in the medical or med-tech environment. Excellent verbal and written communication skills, including the ability to interact with executive leadership. Intellectual curiosity and problem-solving ability. This role requires approximately 25% of their time traveling. Excellent written and verbal communication skills in English are mandatory. Proficiency in an additional European language is considered a strong asset.