Analyst, Infrastructure Observability

Job description

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global packet capture and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Design monitoring requirements in coordination with development and operations Architect and implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise
• Knowledge and Experience Understanding of core IT concepts including networking and access control
• Knowledge of Linux
• Ability to read packet captures TCP/IP networking and analysis skills Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects Minimal travel: 2-3 weeks per year Desirable
• Knowledge and Experience
• Bachelor’s degree, preferably in CIS, engineering, or a related discipline Corvil, Niksun, Gigamon, or NetScout certification CISSP or CCNA certification Experience with Broadcom Spectrum Experience with BigPanda administration Financial industry expertise Change auditing and configuration management