Product Manager, Unified Communications

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities

Manage the Unified Communications (UC) product portfolio, including product strategy, roadmap, pricing, and lifecycle management. Oversee product catalogues, SKU management, inventory planning, and order fulfilment to ensure operational accuracy, commercial readiness, and optimal inventory utilisation. Identify market opportunities through customer engagement, market analysis, and competitive research to drive portfolio growth and innovation.

Develop and execute go-to-market plans, product positioning, and sales enablement initiatives to achieve revenue and profitability targets. Monitor product performance, financial metrics, and market trends, and drive continuous improvements to maximize adoption, customer value, and commercial success. Build and manage strategic relationships with technology vendors, partners, and stakeholders to support product development and business objectives.

Cross collaboration with vendor, sales, solution architects and more to ensure successful product delivery, customer satisfaction, and business performance. Prepare and conduct product training, demos and enablement sessions for internal and external stakeholders as required.

Requirements

Bachelor's Degree in Business, Information Technology, Telecommunications, Engineering, or related field. 3-5 years of experience in product management, unified communications, telecommunications or ICT. Strong understanding of unified communications, voice, collaboration, and communication technologies. Proven track record of managing product portfolios and driving business growth. Experience developing product strategies and managing vendor/customer partnerships.

Excellent communication and presentation abilities. Strong analytical and organizational skills. Candidates with less experience may also be considered for the Product Executive or Senior Product Executive level, depending on relevant experience and overall suitability for the role.