National Aftermarket Manager

Job description

About the Role

Ingersoll Rand Malaysia is seeking a dynamic and results-oriented National Aftermarket Sales Manager to lead the growth and development of our Air Compressor Division aftermarket business across Malaysia. This role is responsible for driving sustainable and profitable growth through service sales expansion, recurring revenue initiatives, value-added solutions, and customer retention strategies. The successful candidate will lead a national team, develop strategic customer relationships, and implement commercial initiatives that strengthen Ingersoll Rand's position as the preferred partner for industrial compressed air solutions.

Key Responsibilities

Business Growth & Strategy Drive organic growth of the aftermarket business, with a strong focus on service sales, spare parts, maintenance contracts, and lifecycle solutions. Develop and execute strategies to increase recurring revenue through service agreements, preventative maintenance programs, monitoring solutions, and other subscription-based offerings. Identify, develop, and commercialize new value-added services and customized customer solutions that enhance equipment performance, reliability, and customer productivity.

Collaborate with cross-functional teams to create differentiated aftermarket offerings and customer success programs. Analyze market trends, customer needs, and competitive activities to identify new business opportunities. Sales Leadership Lead, coach, and develop a nationwide aftermarket sales team to achieve revenue, profitability, and customer satisfaction targets. Establish clear performance objectives and ensure accountability across the team.

Drive sales pipeline management, forecasting accuracy, and execution excellence. Foster a high-performance and customer-centric sales culture. Customer & Channel Management Build and maintain strong relationships with key customers, distributors, and strategic partners. Engage with major industrial accounts to identify opportunities for long-term service agreements and customized aftermarket solutions. Support contract negotiations and key account growth initiatives.

Ensure high levels of customer satisfaction and retention. Operational Excellence Monitor business performance and implement corrective actions to achieve growth objectives. Work closely with service operations, product management, and finance teams to improve commercial effectiveness and profitability. Ensure compliance with company policies, safety standards, and ethical business practices.

Qualifications & Experience

Proven experience in sales leadership, aftermarket sales, service sales, or industrial equipment sales. Experience managing and leading sales teams. Strong ability to develop and execute growth strategies and revenue-generating initiatives. Demonstrated success in achieving sales targets and business expansion objectives.

Preferred Qualifications

Bachelor's Degree in Engineering, Business, Marketing, or a related discipline is preferred, but not mandatory. Prior experience in industrial sales, industrial equipment, air compressors, rotating equipment, automation, manufacturing, or related sectors is preferred but not required. Proficiency in additional languages, including Mandarin, is an advantage for communicating with a segment of our customer base. This is not a mandatory requirement.

Candidates will be assessed based on their overall suitability, qualifications, experience, and ability to perform the role.

Key Competencies

Strategic thinking and business acumen. Strong leadership and people management skills. Excellent negotiation and relationship-building capabilities. Customer-focused mindset with strong commercial orientation. Data-driven decision-making and analytical skills. Self-motivated, proactive, and results-oriented. Travel Requirements Must be willing and able to travel extensively throughout West Malaysia and East Malaysia to support customers, sales teams, distributors, and business development activities.