Lead Management Specialist

Job description

Position Summary

The Lead Management Specialist serves as the primary point of contact for all inbound inquiries received via digital channels (web forms, web chat) and phone. This role focuses on speed, professionalism, and qualification accuracy to convert inbound interest into well-defined, sales-ready opportunities. This position partners closely with Application Engineering, Inside and Outside Sales and cross-functional teams to ensure high-quality lead handling, adherence to service level agreements, and a best-in-class customer experience.

The role is foundational in developing strong commercial skills and serves as an entry point into broader sales, marketing, or commercial excellence career paths. This level owns budgetary quoting within approved templates and commercial guardrails. The role does not own opportunities beyond qualification and handoff.

Key Responsibilities

Inbound Lead Response & Qualification

• Respond to all inbound inquiries within established SLAs
• Conduct structured discovery using approved qualification frameworks Capture complete and accurate customer information and qualification notes in CRM Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
• Execute structured nurture of inbound leads, including quote reminders and clarifications
• Provide budgetary quotes within approved templates and scope

CRM Excellence & Funnel Management

• Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners Support Marketing with feedback on lead quality, campaign alignment, and customer trends

Sales & Marketing Collaboration

• Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical teams
• Participate in team huddles, 1:1 development check-ins and alignment meetings
• Provide structure feedback on inbound lead quality and recurring customer questions

Continuous Improvement

• Identify opportunities to improve response templates, qualification questions, or routing rules

Education & Experience

Bachelor’s degree preferred (Business, Communications, Marketing, Engineering, or related field) 1–3 years of experience in Lead Management, sales development, customer support, or related roles

Skills & Competencies

Strong written and verbal communication skills High attention to detail and accuracy in CRM usage Ability to multitask in a fast-paced, high-volume environment Customer-centric mindset with strong problem-solving skills Coachable, dependable, and organized Fluency in English Fluency in German