SAP Basis Service Delivery Lead - [H/F/D] - Lyon

Job description

Role – SAP Basis Service Delivery lead Technology – SAP Service Delivery

Job Description

As SAP BASIS support lead, one needs to manage the technical administration, performance, and stability of SAP landscapes (ECC, S/4HANA, BW, APO etc.). Key responsibilities include leading a team for 12x5 support located in India, handling complex installations, upgrades, patching, transport management, and ensuring disaster recovery procedures. The job responsibilities also include coordinating the transition activities and then moving the services into steady state. 24X7 on-call support for critical and P0 tickets, coordination with the SAP functional support, non-SAP support and third-parties are part of the job responsibilities.

Your Role Technical Leadership

Mentoring and leading a team of Basis administrators, assigning tasks, and driving L3 issue resolution.

System Administration

Installing, configuring, and maintaining SAP systems (ECC, S/4HANA, BW, SolMan, PI/PO, BTP).

Maintenance & Patching

Performing kernel upgrades, Support Package (SP) updates, and database patching (HANA, Oracle, etc.).

Performance Tuning

Monitoring system performance, optimizing parameters, and troubleshooting issues to ensure high availability.

Job Management

Managing and monitoring batch job management solution such as Cronacle, $Universe Transport Management: Managing the Transport Management System (TMS) and managing system refreshes.

Security & Compliance

Ensuring SAP security policies are met and managing user access.

Documentation

Creating Standard Operating Procedures (SOPs) and technical documentation.

Required Experience

15+ years in SAP Basis Administration, with min 3 years of team lead experience. Working with global teams especially based out of India is a key expectation of the role.

Technical Skills

Strong hands-on experience with S/4HANA, ECC, SAP HANA database, and Linux/Unix environments.

Support

Experience in managing SLA-driven support teams and handling high-severity incidents.

Soft Skills

Strong communication, troubleshooting, and leadership abilities. English will be the primary mode of communication and knowledge in French & German is a definite advantage.

Leading and working experience on the below activities Hands on experience in SAP BASIS tasks such as Designing & Implementing Landscape and Infrastructure, Client Strategy, Capacity Planning (Sizing), High-Availability & Disaster Recovery setup, Backup & Recovery Strategy, Storage systems, SAP Upgrades, OS/DB Migration, presales, Solutioning and Basis Administration

• Install, configure, maintain, and support multiple SAP landscapes and 3 rd party tools Experience with creation and evolution of the SAP technology roadmap that defines current technical architectures, future architectures, and the evolution for transition for all projects
• Serve as a subject matter expert & focal point for architectural frameworks In-depth knowledge of technology stack for SAP Enterprise Core Component (ECC), Business Intelligence (BI), WebSAPConsole, Enterprise Portal (EP), SAP HANA, S/4 HANA, SLD, Process Integration (XI), SAP CRM, SAP SRM, SAP SUS, SRM MDM, Supplier Portal, Web Dispatcher, cFolders Content Server, CUA, SAP JVM and Solution Manager etc., Experience in Net Weaver Enhancement Package latest versions Experience in SAP HANA and S/4HANA, OS/DB Migrations and Cloud Responsible for providing advanced SAP Basis technical expertise and leadership in the development and implementation of SAP solutions to support Company’s business Thorough understanding of available technology, tools, and existing designs.

Participate in managing a complex landscape consisting of dedicated Global and Regional SAP systems Monitor and maintain SAP systems environments for optimum performance and be proactive in identifying potential problems (environments include Sandbox, Development, QA and Production). Perform core Basis functions (e.g., corrections, support packs, kernels, transports) Analyzing the impact of the proposed technical solutions.

Assist in creating and modifying strategies, resolve problems and document issues and resolutions.

Willing to work in 24x7 and extended hours support environment Preferred Well versed with the entire business suite of SAP Strong understanding of all phases of systems implementation and the software development life cycle

• Ability to clearly communicate technology issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions Understanding methodologies and their interaction with other business processes / applications Presales, proposal writing, client presentation Experience of working with global delivery models including offshore and multi-cultural teams
• Demonstrated thought leadership through business papers, white papers, case studies etc.

Good interpersonal skills and demonstrated ability to work in a team Analytical and Communication skills Project, talent management and thought leadership ITIL Certification and SAP Certification will be an added advantage Overview Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance.

We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.