Technical Business Analyst

Job description

Category Aligned Responsibilities In-Depth Business Analysis Analyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities. Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices. Solution Evaluation and Benchmarking Evaluate workflow effectiveness using field feedback and operational insights; benchmark existing processes to identify improvements such as call deflection, automation, and enhanced customer experience.

Technical Documentation and Articulation Develop and maintain comprehensive documentation including workflow designs, configuration details, methods & procedures (M&Ps), decision logic, and process flows to ensure clarity, consistency, and standardization. Product Research and Analysis Research and assess new tools, troubleshooting approaches, and workflow capabilities to support digital care and telecom operations, incorporating innovative methods and technologies into workflow design.

Implementation Support and Maintenance Collaborate with developers, product owners, and UX teams to implement workflows; support testing, validation, and deployment. Continuously update workflows based on stakeholder feedback and operational changes to ensure stability and performance post-implementation.

Job Level

5A (Should be good fit for “Sr. Consultant” Role) Rate: $70. This project is Fixed price to client Start date: 13-Jul-2026 End date: 31-Dec-2026 (As per current contract/sow end date with client, but contract is expected to extend in 2027)

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.