Store Manager

Job description

Join Zara team as a Store Manager! At Zara, every collection is designed to respond quickly to the latest trends and our customers’ needs. Our product is at the heart of everything we do, and every day brings new challenges and opportunities. Here customer satisfaction meets operational excellence, where the way the team engages turns everyday interactions into memorable experiences, and where every decision contributes to the store’s success.

In this role, you lead the Customer Experience strategy, analysing KPIs, identifying opportunities, and making adjustments to ensure that every touchpoint reflects excellence. You guide the team, provide training, and model service that sets the standard for customer-centric behaviour. By embodying the Energies method, you inspire others to bring the same focus and energy to every interaction. We’re looking for people who thrive on combining vision with action – leaders who can organise teams, develop talent, and create an environment where both the customer and the team flourish.

People who can oversee budgets, maintain product and image standards, and drive improvements in both space and processes, all while keeping the customer journey at the heart of every decision. Here, you’ll find the opportunity to shape experiences, refine operational flow, and elevate the team’s capabilities. Every store has its unique rhythm, and this is your chance to leave a mark through strategy, leadership, and innovation.

Support, training, and growth opportunities are provided from day one. This role is more than leading operations. It’s about creating a store that balances service, aesthetics, and performance. Where you take it – that’s up to you. As part of the Zara team, you’ll have access to a range of benefits, including an attractive fixed salary, complemented by a sales-based bonus, meal vouchers worth RON 40 per working day, private healthcare through Regina Maria, and a Gift Card of up to RON 2,000 for every colleague you successfully refer.

You’ll also enjoy your birthday as a paid day off, access to foreign language learning through Language Hub, a 25% employee discount, exclusive offers through the More4Less and Benefit Systems platforms, as well as preferential rates for gym memberships through 7card and ESX. Your next career chapter could start here. With Zara. Inditex Romania is committed to providing equal opportunities to all candidates, in line with our internal Diversity & Inclusion policy.

All candidates who meet the requirements of the position will be considered for an interview, regardless of race, ethnicity, origin, religion, sexual orientation, sex, gender identity, gender expression, disability, age, social status, citizenship, or any other characteristic.