Key Account Manager

Job description

Job Description

This exciting role provides you with the opportunity to manage Loma’s key customer accounts. Your objective will be to create a win-win customer relationship, where Loma is viewed as a trusted advisor, and the relationships mutually supports Loma’s and the customers long term profitability and success.

Responsibilities

Develop and execute strategic account plans to achieve revenue and long term profitability targets. Conduct regular account reviews to ensure mutual satisfaction and identify growth opportunities. Understand customer needs, challenges, and long term business goals to help influence Loma’s innovation activities and ongoing continuous improvement focus. Analyse client data to identify trends, areas of improvement, problem machines or solutions and potential risks.

Use insights to drive informed decision-making and enhance overall account management strategies. Monitor market and industry trends and competitor activity to identify new opportunities for account growth. Lead contract negotiations with key accounts, ensuring favourable terms for both parties. Address any disputes, escalations or challenges efficiently to maintain a positive client relationship. Work closely with sales, marketing, product development, engineering and service teams to deliver an exceptional client experience.

Help to facilitate seamless communication between the client and relevant internal Loma departments. Monitor account performance against agreed objectives and key performance indicators (KPIs).

Essential

Previous experience in a key account management or senior sales role. This role requires a blend of strategic thinking, exceptional communication skills, and a results-oriented mindset. Analytical and numerate with the ability to interpret data and trends effectively. High level of organisation, attention to detail, and the ability to manage multiple accounts simultaneously. Excellent a building rapport and maintain strong client relationships.

Proactive problem-solving skills and the ability to handle complex client needs. Willing to Travel to customer sites regularly. A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.