Manager - Merchant Ecosystem Risk

Job description

Category Risk Management Job level Entry-Level Managerial Industry Any Experience 3 to 6 Years Location Mumbai Essential Services : Role & Location fungibility At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team .

To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service .The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. About the role The role is part of the Merchant Ecosystem risk function within ORMG and focuses on managing end-to-end risks across the merchant acquiring lifecycle.

The incumbent will work closely with Business, Product, Operations, Compliance, and Technology teams to ensure balanced approach between business growth and robust risk governance. The role requires a strong understanding of payments, merchant behavior, regulatory expectations, and emerging trends in acquiring landscape. We are seeking an experienced Risk Professional to lead the Credit Risk Policy framework for our growing Merchant Ecosystem business.

The ideal candidate will be responsible for defining the risk appetite, underwriting standards, and portfolio monitoring frameworks for merchant acquisition (POS, QR, Payment Gateway) and merchant lending products.

Key Responsibilities

Policy Formulation & Review Design and maintain the Credit Policy and Underwriting Guidelines for onboarding various segments of merchants (Small Retailers, Large Corporates, Aggregators, and E-commerce). ​Define risk parameters for Merchant Category Codes (MCC), setting specific exposure limits and collateral requirements for high-risk categories. Portfolio Analytics & Monitoring Monitor the health of the merchant portfolio through key metrics. ​Conduct regular stress testing and sensitivity analysis on the merchant portfolio to identify vulnerabilities in specific sectors or geographies.

Product & Process Alignment Collaborate with Product team and credit team. Ensure the "Merchant Classification" framework is robust, ensuring accurate mapping of business activities to risk categories. Regulatory & Compliance Ensure all policies are in strict compliance with Central Bank guidelines, Payment Network rules (Visa/Mastercard/Amex), and internal compliance standards. ​Oversee the framework for periodic renewal and risk grading of the existing merchant base.

Qualifications & Skills

Educational Qualification MBA in Finance, Chartered Accountant (CA)

Experience

3-6 years of experience in Banking or Fintech, with at least 3 years specifically in Merchant Acquiring Risk, SME Lending Policy, or Transaction Risk along with deep understanding of the payments landscape (POS, PG, UPI), MDR structures, and settlement risks (T+1/T+2). Few Success Factors Strategic focus Openness to collaborate Vigil on norms & regulations Orientation to understand business Learning aptitude . . . . About the Business Group ORMG is responsible for identifying, assessing, and mitigating operational and other non-financial risks across the Bank’s products, processes, and partnerships.

The group works closely with multiple teams across the Bank to enable safe, scalable, and compliant growth, while ensuring adherence to regulatory expectations and internal risk standards. Here are a few videos that you may want to go through on the products and services of the Bank. iMobile Pay: the app for anything, anyone, anytime ICICI Bank Digital-first business banking solutions for all MSMEs API Banking Satelite based farm assessment Digital ICICI Bank InstaBIZ App ICICI Bank Business Banking through InstaBIZ Corporate Banking ICICI Bank Trade Emerge ICICI Bank ICICI Bank - iFinance ICICI Bank Eazy Pay Pro . . . . . . . . . . . . . .

Frequently Asked Questions Show More Show Less Is understanding of banking required to apply for this role? Experience in Banking Knowledge is not a necessary condition to apply, it would be an added advantage. We require someone who has an up to date understanding of RBI and other regulatory guidelines, Basel regulations, Liquidity management, Asset Liability Management etc. Can a fresher apply for the role of Merchant Ecosystem Risk Manager?

MBA or Qualified Chartered Accountant (CA) with 3-6 years of experience in Banking or Fintech, with at least 3 years specifically in Merchant Acquiring Risk, SME Lending Policy, or Transaction Risk.​ Is this a team-handling role? Our Managers work in synergy with many internal and external stakeholders. Most of all, our managers ensure the "Merchant Classification" framework is robust, ensuring accurate mapping of business activities to risk categories.

What is the selection process Post receiving your application, we shall duly evaluate your profile against the job requirements. If shortlisted, we shall invite you for a personal interview to better understand your profile. Please update your profile at ICICI Careers for us to stay updated with your latest information. What is the next step after applying? While we duly evaluate your profile against the job requirements, we encourage you to keep your profile at ICICI Careers updated with the latest resume, photograph and complete the declaration.