Project Manager - Payroll

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

The Project Manager position provides delivery and project support for HR BPO operations, including Talent Acquisition, HR, and Payroll services. This role supports small to medium-scale initiatives that focus on coordination, tracking, reporting, and continuous improvement. The Project Manager ensures initiatives are executed effectively, risks are identified early, and stakeholders remain informed throughout the project lifecycle.

The role may also support innovation and continuous improvement initiatives and act as a subject matter expert (SME) or project team member on client-led projects.

Responsibilities

• Develop, maintain, and manage project charters and project plans for assigned initiatives
• Coordinate project activities from initiation through completion, ensuring timelines and deliverables are met
• Prepare and deliver project status updates and progress reports to leadership and stakeholders
• Identify, track, and mitigate project risks; escalate issues as appropriate
• Facilitate communication between project stakeholders, operational teams, and leadership
• Support multiple initiatives simultaneously while maintaining organization and attention to detail
• Review business processes and procedures to identify opportunities for improvement and increased efficiencies
• Support the design and implementation of continuous improvement and innovation projects in support of HR BPO delivery operations
• Assist with temporary projects and ongoing operational initiatives as needed
• Act as a project team member or subject matter expert (SME) on client‑led projects when required
• Support adoption of standard project management and delivery best practices across assigned initiatives Required technical and professional expertise
• Minimum 1 year of basic to intermediate project management experience
• Minimum 1 year of experience in Talent Acquisition, HR, or Payroll BPO environments
• Experience supporting process improvement or operational efficiency initiatives
• Formal project management learning, training, or coursework (e.g., internal training, foundational PM education, or certifications-in-progress)
• Strong organizational, communication, and documentation skills
• Working knowledge of Microsoft Word, Excel, PowerPoint, and collaboration tools
• Ability to manage multiple tasks and priorities in a dynamic delivery environment
• Fluency in English Preferred technical and professional experience
• Experience supporting HR or Payroll service delivery operations
• IBM Agile Explorer certification or higher
• IBM Enterprise Design Thinking Practitioner certification or higher

IBM Project Management Best Practices

• PMG 136G
• PMG 137G
• Experience with project management and collaboration tools such as:
• Monday.com
• Mural
• Experience supporting client‑facing initiatives or participating in client‑led projects IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.