Procurement Operations Buyer (Mandarin Speaking)

Job description

Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.

IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

Responsible for procurement operational support, customer assistance services, purchase order execution, supplier coordination, and catalog administration to support internal stakeholders and suppliers.

Key Responsibilities

Customer Assistance & Procurement Support Receive and manage procurement and accounts payable related requests from internal users and suppliers through phone, email, or ticketing systems. Provide application guidance, procurement process support, and status updates while ensuring professional customer service. Issue Resolution & Operational Coordination Analyze issues, document incident logs accurately, and escalate unresolved issues to level two support teams when necessary.

Resolve blocked invoices, coordinate payment related issues, expedite purchase orders, and follow up on delivery status to ensure smooth procurement operations. Required technical and professional expertise

• Able to speak Mandarin in business context
• Bachelor’s degree preferred in Procurement, Supply Chain, Business, or related disciplines.
• 0-3 years of experience in procurement operations, shared services, or customer support.
• Familiarity with SAP, Ariba, or procurement tools is preferred. Strong communication, customer service, and multitasking Preferred technical and professional experience

Market Analysis Knowledge

• Understanding of market drivers, supplier profiles, and relative negotiating positions to inform procurement decisions, including analyzing changing client and market conditions.

Contract Management Exposure

• Familiarity with contract deliverables and reporting requirements to support client procurement engagement and ensure compliance with IBM business conduct guidelines.

Data Collection Experience

• Ability to gather spend and consumption data to support category management tasks and identify key business requirements, utilizing tools like P2P sourcing applications. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.