Delivery Specialist – General Accounting (BPO)

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are seeking a Delivery Specialist for the General Accounting team to support financial and accounting operations for an external client within a dynamic Business Process Outsourcing (BPO) environment. This role combines accounting operations, financial analysis, and continuous process improvement. The ideal candidate is detail-oriented, customer-focused, and interested in leveraging technology, automation, and artificial intelligence to improve efficiency and process quality.

As part of a BPO operation, you will collaborate with internal teams and client stakeholders to ensure the timely and accurate execution of critical accounting and financial close activities.

Key Responsibilities

General Accounting Operations

• Prepare, review, and post Journal Entries.
• Perform account reconciliations for balance sheet and income statement accounts.
• Analyze variances, outstanding items, and account activity to ensure financial accuracy and integrity.
• Maintain appropriate supporting documentation and audit-ready records.

Month-End Close Support

• Participate in and support Month-End Close activities.
• Ensure compliance with established deadlines, service level agreements (SLAs), and client requirements.
• Assist in delivering accurate and timely financial data required for reporting and decision-making.

Financial Analysis & Reporting

• Prepare financial and operational reports for various stakeholders.
• Analyze financial information to identify trends, risks, and opportunities for improvement.
• Support KPI tracking and performance reporting activities.

Client Service & Case Management

• Provide high-quality support to an external client while maintaining strong professional relationships.
• Manage requests and inquiries through ticketing or case management platforms.
• Communicate status updates, risks, and issue resolution effectively and professionally. Process Improvement, Automation & AI
• Identify opportunities to streamline, standardize, and automate accounting processes.
• Leverage digital tools, automation solutions, and artificial intelligence technologies to improve operational efficiency and accuracy.
• Participate in continuous improvement and process transformation initiatives.

Education

Bachelor’s degree in one of the following areas or related fields:

• Accounting
• Business Administration
• Finance
• International Business
• Economics
• Industrial Engineering Other business-related disciplines

Required Skills & Experience

Required

• Strong verbal and written English communication skills.
• Understanding of General Accounting principles and financial processes.
• Knowledge of journal entries, account reconciliations, and financial reporting concepts.

Intermediate Microsoft Excel skills, including

• Formulas and functions
• Pivot Tables
• Data validation and lookup functions
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Customer-focused mindset with the ability to work in a service-oriented environment.

Core Competencies

• Customer Service Orientation
• Team Collaboration
• Analytical Thinking
• Time Management and Prioritization
• Problem Solving
• Adaptability and Learning Agility
• Continuous Improvement Mindset
• Quality and SLA Compliance Focus Preferred technical and professional experience

Advanced Excel skills, including

• Power Query
• Macros
• Process automation tools
• Experience working with ERP systems such as:
• SAP (preferred)
• Contpaq
• Adminpaq
• Oracle
• NetSuite
• Other financial systems
• Experience using ticketing or case management platforms, such as:
• ServiceNow
• Jira
• Remedy
• Freshservice
• Similar tools
• Exposure to automation, digital transformation, or AI-driven process improvement initiatives. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.