Package Consultant-SAP CX

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Package Consultant specializing in SAP CX, you will be responsible for implementing and configuring SAP CX solutions for clients. You will work closely with clients, project managers, and other team members to understand business needs, identify gaps, and develop solutions that meet client requirements.

Your primary responsibilities will include:

Design SAP CX Solutions

• Analyze business requirements and design SAP CX solutions to meet client needs, ensuring alignment with their business objectives and goals.

Implement SAP CX Modules

• Configure and implement SAP CX modules, including Commerce Cloud, Marketing Cloud, Sales Cloud, and Customer Data Cloud, to deliver comprehensive solutions.

Develop Technical Documentation

• Create and maintain technical documentation, including configuration documents and testing scripts, to ensure solution quality and facilitate future maintenance.

Ensure Solution Quality

• Perform unit testing, integration testing, and user acceptance testing (UAT) to ensure solution quality and identify areas for improvement.

Deliver Client Support

• Provide training and support to clients on SAP CX functionality and best practices, enabling them to maximize the value of their SAP CX investment. Required technical and professional expertise

Experience with SAP CX Configuration

• Exposure to configuring and implementing SAP CX modules, including Commerce Cloud, Marketing Cloud, Sales Cloud, and Customer Data Cloud.

SAP CX Solution Design

• Experience with analyzing business requirements and designing SAP CX solutions to meet client needs.

Technical Documentation Development

• Exposure to creating and maintaining technical documentation, including configuration documents and testing scripts.

Testing and Quality Assurance

• Experience with performing unit testing, integration testing, and user acceptance testing (UAT) to ensure solution quality.

SAP Integration Knowledge

• Exposure to integrating SAP CX with other SAP systems, such as SAP ERP, SAP CRM, and SAP BW. Preferred technical and professional experience

SAP CX Releases Knowledge

• Exposure to staying up-to-date with SAP CX releases, patches, and new features, and applying this knowledge to client projects to ensure solutions remain current and effective.

SAP Systems Integration

• Experience with integrating SAP CX with other SAP systems, such as SAP ERP, SAP CRM, and SAP BW, to deliver comprehensive and connected solutions.

SAP CX Best Practices

• Exposure to providing training and support to clients on SAP CX functionality and best practices, enabling them to maximize the value of their SAP CX investment.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.