Analytics and Reporting Manager (North America Quality Center - NAQC)

Job description

Analytics and Reporting Manager Purpose/ Summary

Hyundai Motor Group North American Quality Center. (NAQC) is the quality arm for all North American models of the Korean-based Hyundai Motor Group. Our success in satisfying the demands of increasingly sophisticated consumers is a direct result of the investment Hyundai has made in the future of American automotive engineering. We are committed to becoming the leading automotive maker by delivering uncompromising quality and maximum customer satisfaction through revolution and change.

Hyundai Motor Group North American Quality Center (NAQC) is currently looking for an Analytics & Reporting Manager, at our Irvine, CA facility who will: Manage the Data Analytics and Reporting team to deliver accurate and actionable quality reporting that empowers informed decision making. Identify quality issues and manage the quality action process. Collaborate with cross functional and global teams to monitor quality issues, analyze external quality indicators and customer data, and escalate new quality cases.

WHAT YOU WILL DO

Responsibilities: Analytics & Reporting Delivery:

• Translate complex quality metrics into actionable insights using statistical analysis, trend analysis, root cause analysis, and data visualization techniques
• Build and maintain comprehensive, automated reports that serve the diverse reporting needs of quality stakeholders across the organization
• Monitor syndicated quality studies (J.D.

Power, Consumer Reports) and develop action plans for Hyundai, Genesis, and Kia brands

• Support ad-hoc analysis requests and provide data-driven insights to inform strategic decisions Quality Issue Management & Process Improvement: Identify, analyze, and prioritize quality initiatives within the North American quality action process
• Manage the working list of prioritized quality issues across North America; escalate new quality cases and collaborate with global teams to monitor and resolve them
• Conduct monthly performance reviews, identify improvement opportunities, and implement process enhancements to optimize outcomes
• Lead cross-functional collaboration through regular meetings with internal teams and affiliates to align quality priorities and drive continuous improvement Team Leadership & Development: Lead and manage the Analytics and Reporting team, providing guidance, support, and mentorship to drive exceptional performance and achieve organizational goals and KPIs
• Manage budget, resource allocation, and forecasting activities
• Foster a learning culture that encourages team members to develop analytical expertise and problem-solving capabilities

WHAT YOU WILL BRING

TO THE ROLE The ideal candidate is… A curious, self-directed learner who asks thoughtful questions to deeply understand the automotive quality business, industry standards, and divisional operations – and actively seeks mentorship and technical knowledge to accelerate their growth A natural connector who builds trust and partners effectively across all organizational levels – from entry-level engineers to executive leadership Someone who champions customer needs and translates their feedback into actionable quality improvements A resourceful problem-solver with relentless attention to detail Someone who takes ownership in moving the teams towards division goals with energy and accountability.

Basic Qualifications

Education & Experience:

• Bachelor’s degree in engineering, data science, computer science, business, statistics, economics, mathematics, or related field
• 7+ years of automotive industry experience
• 3+ years of experience in analytics, data reporting, or business analysis roles
• 3+ years of experience leading or managing teams Skills & Competencies: Strong analytical mindset with ability to translate complex data into clear, actionable insights Detail-oriented with excellent organizational, time management, and project coordination skills Superior verbal and written communication skills; proven ability to present insights to stakeholders at all organizational levels
• Demonstrated ability to document processes and communicate best practices clearly Positive, solution-oriented mindset with strong commitment to delivering high-quality analysis Advanced proficiency in Excel (pivot tables, VLOOKUP, complex formulas, data-driven charts)
• Strong proficiency in Word, PowerPoint, and MS Teams (creation of executive reports and presentations, cross-team collaboration, and virtual meetings) WHAT HYUNDAI CAN OFFER YOU Zero dollar employee premiums on Medical, Dental, and Vision for you and your family 100% employer-paid disability and life insurance Generous paid time off including vacation, sick and abundant holidays A global environment that fosters diversity Competitive salaries Compensation Range: $145,000~$175,000 Retirement savings and planning benefits Flexible work hours Access to health savings accounts and flexible spending accounts Up to 20% travel (domestic and international) OTHER DETAILS Candidates applying for positions with Hyundai KIA must be legally authorized to work in the United States.

Verification of employment eligibility will be required at the time of hire. Hyundai America Technical Center, Inc. (HATCI) is an Equal Opportunity Employer included Disabled and Veteran. VEVRAA Federal contractor.