Mortgage Business Service Officer

Job description

Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.

People responsibility

N Report to : Mortgage Business Services Manager Job Content

• Mortgage loan related process, including Loan Document Review, Loan Drawdown Process, Customer Maintenance Services, Repayment Process, Loan Account Closure, Loan Related Proof Issuance.

Skills

Requirements

• Bachelor degree or above, major in Business relevant field.
• With years relevant experience in secured or unsecured lending operation process / repayment transaction wide experience related.
• Familiar with MS-Office, especially for Excel.
• Solid analytical, process streamlined, and risk awareness sense and skills will be better.
• Able to work independently, under pressure, with minimal supervision and against multiple deadlines, Service Level Agreements.
• Able to demonstrate enthusiasm and rapid learning capability.
• Good communication and provide excellent customer services to customers/colleagues with professional and delivered and performed efficiently and professionally in the bank.
• Need be able to take job rotation within the department.
• Highly motivated with a positive and pro-active attitude, to get familiar with different system, understanding objectives and to setting priorities to get jobs done efficiently and effectively.

License/Qualification Requirement

• Internal Control License (內控執照) is required.