Senior Fraud Risk Manager - Hang Seng Bank (HK)

Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Strategic Change, Business Risk and Client Services Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Senior Fraud Risk Manager Principal responsibilities

• Serve as the Subject Matter Expert (SME) for fraud risk management, partnering with stakeholders across the first and second lines of defence to identify key issues, emerging risks and best practices.
• Enhance and maintain fraud risk procedures, governance and MI, ensuring effective end-to-end oversight and ongoing assessment of control design and operating effectiveness.
• Provide support for audit, regulatory and other independent reviews relating to fraud risk management, including the coordination of evidence, responses and remediation tracking.
• Conduct fraud risk assessments for customers with credit facilities to identify and mitigate potential lending fraud risks and vulnerabilities.
• Perform ongoing analysis of fraud trends and indicators, deliver thematic reviews and targeted control enhancements as required.
• Oversee payments and card fraud strategy, including optimisation of detection rules and operating models to strengthen customer protection against scams.
• Implement and embed staff fraud risk strategy in alignment with the Global framework, supporting preventative and detective control improvements.
• Lead Lessons Learned, Read Across and training initiatives to strengthen fraud risk awareness, capability and control discipline.
• Drive customer fraud awareness and education initiatives to help customers identify, avoid and report scams.
• Lead the delivery of fraud-related projects and change initiatives.
• Promote a proactive fraud risk management framework through enhanced assessment, MI, reporting and analytics, driving effective control management and continuous improvement.

Requirements

• University degree in a relevant discipline or equivalent professional qualifications.
• Proven years’ relevant banking experience with strong knowledge of fraud risk management; exposure to corporate banking is an advantage.
• Proven, progressive and broad-based experience in fraud risk management (or equivalent risk/control disciplines).
• Strong analytical capability with high attention to detail; able to interpret data and MI to identify trends, root causes and control opportunities.
• Sound understanding of key fraud typologies and emerging industry fraud trends.
• Self-motivated and able to work independently, applying sound judgement and critical thinking to assess risks and make recommendations.
• Strong written and verbal communication skills, with the ability to convey complex concepts clearly and influence stakeholders at different levels.
• Strong stakeholder management skills, with a collaborative approach across the first and second lines of defence.
• Proficiency in English and Chinese; fluency in Putonghua is an advantage.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage You’ll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank/ Hang Seng is committed to service excellence.

Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited CMB CMB2026