VP - CRM (AI)

Job description

Design and develop AI, automation, machine learning, and software solutions embedded into the CRM delivery lifecycle (e.g. automated segmentation, personalised content decisioning, and operational automation) to accelerate speed-to-market. Partner with Business, Technology, Data and other stakeholders to deliver CRM capabilities that enhance customer experience and improve delivery efficiency, with a focus on AI-driven personalisation and streamlined processing.

Lead end-to-end delivery of CRM customer communications, translating business goals into a prioritised roadmap and delivery plans with clear value cases and measurable benefits, including automation and productivity improvements. Lead and develop a high-performing engineering team by setting the solution roadmap and delivery standards, providing technical direction and training, and enabling effective onshore and offshore collaboration with clear, outcome-based accountability.

We seek highly motivated leaders who have the following experience and qualifications to join our dynamic organization: Minimum 8 years of development experience in AI, automation, machine learning, software engineering, CRM, data analytics and/ or transformation. PhD or Master's degree in AI, data science, mathematics, statistics, computer science, or related quantitative fields. Demonstrated ability to design scalable, enterprise-grade solutions with a strong product mindset to tackle complex business problems and drive continuous improvement.

Strong hands-on technical capability in coding and rapid prototyping, with deep knowledge of AI/GenAI and emerging technologies. Proven leadership and people management experience, including building and developing high-performing engineering teams and delivering in an agile environment. Good understanding of financial services/ banking operations, with the ability to work effectively with a wide range of internal and external stakeholders.