Sr Team Manager - BB, BM RM Managed Mgt Support

Job description

The jobholder will lead, coach, manage and develop a team of Business Banking RMs to deliver bespoke strategic objectives to acquire, retain, and grow International SME Commercial Banking (CMB) customer relationships for HSBC To participate in strategic decisions to drive the BB business forward, with a strong focus on high value, quality domestic and international customers and prospects. To drive best practice in lending and risk policies ensuring this remains in line with economic and market practices.

Owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional's interaction with HSBC and to improve customer engagement. Optimising the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need. Maintaining credit quality and leading a high performing team of business banking relationship managers and support managers.

Graduate /Post graduate with at least 8-10 years of relevant experience of lending in Commercial Banking. Driving a high performance culture across the team delivering customer and financial objectives. Driving digital product penetration and cross sell to existing and new customers.