AVP - CRM

Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP - CRM. Principal responsibilities

• Extract and analyse data using Python and SQL to support marketing campaign launches on cloud platforms.
• Implement automation toolkits and Python-based solutions to streamline day-to-day processes and improve productivity.
• Ensure timely delivery of outputs and communicate progress and outcomes clearly to all stakeholders.
• Stay open-minded and adaptable, with the resilience to thrive in a dynamic, fast-changing environment.
• Demonstrate leadership capability to support effective decision-making and structured problem-solving as a data analyst.

Requirements

• University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline with minimum 5 years' working experience on data analytics.
• With solid experience of data development, process automation, campaign leads / event triggers deployment, customer data analysis to drive omni-channel customer life cycle management.
• Strong programming skill such as SQL, Python, or SAS.
• Experience with cloud platform such as Google Cloud, Azure, etc.
• Experience in banking industry, customer relationship management, batch/real-time lead generation and decisioning, enterprise solution is a plus. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.