Operations Engineering

Job description

Design and define document management solutions using IBM Content Manager OnDemand (CMOD), OpenText Ex stream and the Customer Content Services (CCS) application, covering document composition, transformation, archiving, viewing, retrieval and search. Analyze business requirements and translate them into technical solutions, participating in sessions with users, business teams, architecture, technology and other global or regional teams.

Manage the document retention strategy, ensuring that solutions comply with the Group and country records retention framework, including the use and maintenance of the CMOD retention framework. Contribute to the technology evolution and platform roadmaps, including design, modernization, version upgrades, impact assessments and improvement planning for CMOD and OpenText Ex stream. Implement and optimize DevOps and automation practices using tools such as Jenkins and Ansible, integrating development, testing, deployment and continuous delivery processes within Agile environments.

Investigate and resolve production incidents, conducting root-cause analysis and troubleshooting across mainframe, iSeries, distributed, Linux / Red Hat Enterprise Linux (RHEL) and document integration environments. Present and document technical solutions to stakeholders, explaining complex concepts clearly and coordinating with internal teams, external suppliers and global teams to ensure the delivery and operation of the solutions.

Proven solid experience with IBM CMOD platform including advanced knowledge of data retention framework, product upgrade. Proven experience with OpenText Ex stream platform including advanced knowledge of document templates management and product upgrade Firm understanding of document management end-to-end to be able to help design and help with process engineering. Strong project management skills. Experience working in an agile environment using the latest DevOps tools.

Experience working with 3rd party vendors. Strong expertise in Mainframe, iSeries & Distributed platforms. Proficiency in Java/J2EE, Oracle/Dynamo DB/PostgresSQL, and scripting languages. Experience with IBM CMOD Document Retention Framework. Strong API development skills.