Branch Service Executive (Teller)

Job description

• Provide quality service through efficient and customer-friendly counter transactions
• Ensure the security of safe deposit boxes and provide efficient operational support for safe deposit box services
• Support the excellent service delivery and ensure remarkable customer experience
• Deliver banking services and solutions by understanding customer needs and making appropriate referrals
• Support branch operations & services and adhere to relevant guidelines and procedures
• Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement Be a change agent to drive business and servicing model transformation Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills Self-motivated, attentive to detail, eager to learn with positive attitude
• Strong level of customer centricity with change mind-set to cope with the on-going business transformation
• Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage High level of customer centricity mindset with dedication to deliver exceptional quality services for customers