VP and Branch Head- Jalandhar

Job description

• Ensure the growth of IWPB business for the branch in line with INM Strategic Plan / AOP (Annual Operating Planning) projections
• Contributes to area/ branch profitability
• Monitors and implements best practices across the region Enhance Bank's market share in it's area of operation
• Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration..

Where there is CMB (Commercial Banking ) functions, manage interaction effectively. Ensure a consistently high level of product and service delivery across the branch Develop and maintain good customer relations Coach the team to achieve business goals and effectively meet customer needs.

• Ensure effective customer contact management is in place
• Contributes to enhancing the Bank's image and visibility in the market place
• Ensure all customer complaints are handled sensitively and efficiently within SLA's applying the TCF and Bank values
• Contribute to subordinate development and boosting branch morale at all times Post Graduate 5-10 years of work experience in Branch Banking Pro-tip : Familiarity with AI-enabled tools is an advantage.

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.