Relationship Support Officer I (Cross Border)

Job description

• Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
• Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable Minimum
• 2 years of work experience in banking/financial services work experience.

Strong sales and customer service orientation, with self-motivation and ability to work under pressure Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage Good understanding of banking products market trend, product knowledge, and product development High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Pass the Hong Kong Securities Institute Licensing Examinations 1,7,8 and fulfil the competency requirements to carry out regulated activities as defined under the Regulator More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II