Sr. Associate Director, Data and Analytics (AI Agent Engineer)

Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Data and Analytics (AI Agent Engineer).

Business

CTO Data Technology Job ID: 64601 Principal responsibilities

KYC onboarding

• case triage, document checklist guidance, entity/UBO summarisation, exception routing support.

Credit assessment

• application/financial summary extraction, covenant tracking support, credit memo drafting assistance, rationale tracing to evidence.

Portfolio management

• exposure overview, concentration monitoring support, event/news summarisation, portfolio review pack assistance.

Implement RAG with strong grounding

• ingestion, chunking, indexing, reranking, citations, freshness strategies and access controls.
• Integrate agents with internal services/APIs and workflow tools (case management, knowledge bases, data services).

Engineer predictable behaviour

• structured outputs, guardrails, refusal/fallback patterns, and robust error handling.
• Build evaluation and regression testing (golden sets, quality/safety metrics, telemetry and feedback loops).

Ensure operational readiness

• monitoring, alerting, audit logs, incident response runbooks, and cost/latency optimisation.
• Collaborate with Risk/Compliance/InfoSec to meet control expectations for sensitive KYC and credit information.

Requirements

• Delivering agents that materially reduce manual effort and cycle time in onboarding and credit workflows.
• Producing grounded, explainable outputs with traceable citations to approved documents/data.
• Achieving stable production operations (SLA adherence, low incident rates, clear runbooks).
• Establishing reusable agent patterns (RAG templates, evaluation harnesses, guardrails) across squads. What additional skills will be good to have?
• Experience with document-heavy workflows (KYC packs, financial statements) and extraction/classification approaches.
• Knowledge of retrieval evaluation, reranking, and agent testing methodologies.
• Familiarity with regulated workflow controls (segregation of duties, auditability, data minimisation). You’ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued By HSBC Software Development (GuangDong) Limited *