Assistant Vice President, Corporate Action - IWPB

Job description

GCB 5 We are currently seeking a high calibre professional to join our team as Assistant Vice President In this role you will:

• Manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing
• Assist the development and implementation of initiatives to enhance service quality and operational efficiency
• Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery
• Review and recommend improvement of the operations workflow for process streamline and effectiveness
• Perform transaction approval process on daily operations
• Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time
• Review daily control sheets and reports to ensure exceptional cases are closely monitored
• Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions
• Prepare investigation reports including operational loss report for management review and approval
• Monitor the service standard of custodians including participation of service review meetings
• Preparation of management and regulatory report
• Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes.
• Handle customer complaint and perform investigation to identify the root cause with prompt service recovery
• Monitor workflow of team members to ensure resources are allocated appropriately.
• Provide guidance and training to team members to enhance their operations knowledge and competency To be successful you will need:
• Excellent knowledge of the market and banking products across all related asset classes
• Solid experience in corporate action and securities operations
• Familiar with the securities market and banking practice
• Strong numerical skills
• Good problem solving skills
• Ability to meet tight deadlines
• Good interpersonal relationships and communication skills with proficiency in English and Chinese Opening up a world of opportunity www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count.

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