Assistant Manager, Payment Services

Job description

Daily operation checking and performance monitoring for both Domestic and Cross-boarder Cross Currency payments This requires ongoing interaction with all major business functions (including: customer group management, sales management, service and implementation functions, IT, operations, legal and regulatory functions etc.) to drive business performance and achieve strategic objectives. In achieving these results, the job holder provides business leadership, technical subject matter expertise, commercial influence, guidance and recommendations to a multitude of functions.

Given the ‘operational' nature, the role required to structure and implement solutions for end clients across various industrial sectors and geographies (e.g. CIB). The results are measured in numerous ways including cost management, process performance indicators, customer's satisfaction levels. The incumbent is responsible for interfacing with the regulator. Cross border remittance is highly regulated and therefore requires senior management oversight to ensure Bank's reputation is protected.

Drive design and implementation of new technology. This takes an important dimension given the multitude of payment mechanisms in Japan and are at a transformational stage. Engage in relevant Internal/external audit and inspection for supporting Manager. Reporting incidents and crisis, also escalating any issues timely to manager. Ensures highest levels of customer satisfaction (both internal and external) while delivering best-in-class solutions and processes.

Ensure highest level of engagement with multiple stakeholders both internal and external (e.g. regulators Lead and manage the Operations team and performance of business partners ie 3rd party vendors and correspondent Banks This role requires 7-12 years of overall Banking exposure with 3-7 years of specialized experience in managing payments area.

People and Stakeholder Management Strong Communication and decision making ability Thinking and Problem solving skills Customer Drive

• Ability to prioritise own work and maintain good control in a changing environment
• Strong sense of initiative and pro-activeness and self-driven by acting as role model for junior level staff Customer service oriented with an ability to think creatively and out of the box Communication and inter-personal skills Business level of English and Japanese (listening, speaking and writing)